Shipping and Return Policy
Shipping
At MERAKI CANVAS PRINT, we strive to provide fast and efficient shipping service so that our customers can enjoy their basketball posters as soon as possible. Below, we outline our shipping options:
1. **Standard Delivery (3-4 Business Days):** Our standard shipping option ensures that your order is delivered within 3 to 4 business days after placing the order. This service is ideal for those who want to receive their posters in a timely manner.
2. **Express Delivery (1-2 Business Days):** If you need your posters urgently, we offer an express delivery option that guarantees delivery within 1 to 2 business days after placing the order. This option comes with an additional cost but is perfect for situations where you need your order quickly.
3. **Pickup in Maylands (6051):** For our local customers, we offer the option to pick up your order at Maylands suburb location (postal code 6051). This option is perfect if you want to save on shipping costs and prefer to pick up your posters in person. After placing your order online, please contact us to schedule a convenient pickup time.
Shipping Costs
Shipping costs are calculated based on the shipping option you choose and your location. Exact details of shipping costs will be displayed during the checkout process before confirming your order.
Return Policy
At MERAKI CANVAS PRINT, customer satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase or have received a defective or damaged product, we accept returns and offer a straightforward return process. Below is our return policy:
1. **Returns:** You have a 30-day window from the date of receipt to request a return of your product. The product must be in its original, unused condition. To initiate a return, please contact our customer service.
2. **Refund or Exchange:** Once we receive the returned product and inspect it, we will process your request for a full refund or an exchange for an identical or similarly valued product.
3. **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us immediately. We will provide a swift solution to either replace the product or refund your purchase.
4. **Return Shipping Costs:** If the return is due to an error on the part of MERAKI CANVAS PRINT, we will cover the return shipping costs. If the return is for other reasons, the customer will be responsible for the return shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@haroldp50.sg-host.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us
If you have any questions or need further assistance regarding our shipping and return policies, please feel free to contact our customer service team at contact@haroldp50.sg-host.com.
We hope you enjoy your shopping experience at MERAKI CANVAS PRINT, and may our posters fill your life with inspiration and passion.